ANALISIS KEPUASAN LAYANAN INFORMASI SEKOLAH MELALUI SURVEI BERBASIS WEB DI SMP NEGERI 1 JIWAN
Keywords:
service satisfaction analysis; web-based survey; school information system; feedback management; educational service quality.Abstract
High-quality information services are essential for sustaining effective communication between educational institutions, students, and parents. SMP Negeri 1 Jiwan seeks to evaluate the effectiveness of its current information delivery system to ensure stakeholder satisfaction and service improvement. This study aims to analyze stakeholder satisfaction levels using a web-based survey system that replaces conventional paper-based feedback methods, which are often inefficient and time-consuming. The research employs a quantitative descriptive approach, collecting data through a specifically developed digital survey platform. Key indicators assessed include information accessibility, accuracy, responsiveness, and clarity of the user interface. The implementation of the web-based system enables real-time feedback collection and automated data processing, facilitating faster and more objective decision-making. The findings provide a comprehensive overview of service performance and highlight specific areas requiring enhancement. Moreover, the adoption of a digital survey system promotes transparency, accountability, and a culture of continuous improvement within the institution. This initiative supports the modernization of school information management and aligns service quality with the evolving digital expectations of the educational community.
Downloads
References
Arif, M. (2024). Sistem manajemen survei digital sebagai instrumen perbaikan berkelanjutan pada institusi pendidikan. Jurnal Manajemen Pendidikan Modern, 12(1), 45–58.
Fitriani, S. (2022). Menjaga integritas dan kerahasiaan data survei melalui platform evaluasi berbasis web. Jurnal Teknologi Informasi dan Pendidikan, 15(2), 102–115.
Hidayah, N. (2021). Membangun kepercayaan publik melalui keterbukaan informasi dan respon cepat pada instansi pendidikan. Jurnal Administrasi Publik, 7(3), 210–225.
Lestari, P. (2020). Pemetaan objektif layanan sekolah melalui digitalisasi instrumen evaluasi. Jurnal Riset Pendidikan Dasar, 11(1), 34–47.
Nugroho, A. (2019). Solusi strategis peningkatan mutu tata kelola sekolah melalui pengembangan portal survei khusus. Jurnal Kepemimpinan Pendidikan, 6(4), 188–201.
Putri, A., & Wijaya, K. (2023). Analisis keterlambatan pemrosesan umpan balik pengguna dalam manajemen sekolah konvensional. Jurnal Akuntabilitas Pendidikan, 14(2), 77–89.
Saputra, R. (2022). Efektivitas evaluasi layanan konvensional vs digital dalam pengambilan kebijakan strategis. Jurnal Inovasi Administrasi Sekolah, 9(1), 12–26.
Setyawan, B. (2023). Ekosistem pendidikan komunikatif: Peran aksesibilitas platform evaluasi digital bagi wali murid. Jurnal Komunikasi Pendidikan, 8(2), 150–163.
Utami, D. (2020). Modernisasi administrasi sekolah di wilayah kabupaten melalui penguatan sistem informasi. Jurnal Pengabdian Pendidikan, 5(2), 90–104.
Wibowo, S. (2021). Peningkatan partisipasi responden melalui digitalisasi instrumen evaluasi pada sektor publik. Jurnal Statistika Terapan, 13(1), 56–70.
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Juandana Kawuladini Putra, Elok Hadijah
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
1. Copyright on any article is retained by the author(s).
2. The author grants the journal, right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal.
3. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
4. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
5. The article and any associated published material is distributed under the Creative Commons Attribution-ShareAlike 4.0 International License
